Privacy Policy
Last updated: January 2025
1. Information We Collect
Personal Information
- Email address and account credentials
- Name and profile information
- Payment and billing information
- Communication preferences
Usage Data
- AI model interactions and conversations
- Feature usage patterns and preferences
- Device information and browser data
- IP address and location data
2. How We Use Your Information
Service Provision: To provide, maintain, and improve our AI services and user experience.
Account Management: To create and manage your account, process payments, and provide customer support.
Communication: To send important updates, security alerts, and respond to your inquiries.
Analytics: To analyze usage patterns and improve our AI models and platform performance.
Security: To detect, prevent, and address technical issues and security threats.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party services that help us operate our platform
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: When you explicitly consent to sharing your information
4. AI Data Processing
Conversation Data: Your conversations with AI models are processed to generate responses and may be used to improve our services.
Data Retention: Conversation history is retained according to your account settings and our data retention policies.
Model Training: Aggregated and anonymized data may be used to improve AI model performance.
Third-Party AI: Some AI models are provided by third parties who have their own privacy policies.
5. Data Security
Encryption: All data is encrypted in transit and at rest using industry-standard protocols.
Access Controls: Strict access controls limit who can view your personal information.
Security Monitoring: We continuously monitor for security threats and vulnerabilities.
Incident Response: We have procedures in place to respond quickly to any security incidents.
6. Your Rights and Choices
Access: You can access and review your personal information through your account settings.
Correction: You can update or correct your personal information at any time.
Deletion: You can request deletion of your account and associated data.
Data Portability: You can request a copy of your data in a portable format.
Opt-out: You can opt out of non-essential communications and data processing.
7. Cookies and Tracking
Essential Cookies: We use cookies necessary for the operation of our service.
Analytics: We use analytics tools to understand how our service is used.
Preferences: Cookies help us remember your preferences and settings.
Control: You can control cookie settings through your browser preferences.
8. Data Retention
Account Data: We retain your account information as long as your account is active.
Conversation History: Chat history is retained according to your subscription plan and settings.
Legal Requirements: Some data may be retained longer to comply with legal obligations.
Deletion: Data is securely deleted when no longer needed or upon account deletion.
9. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Privacy Officer
Email: privacy@nexusai.com
Address: 123 AI Street, Tech City, TC 12345
Response Time: Within 30 days
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.